Shipping policy

SHIPPING POLICY

Last updated: August 11, 2026

Thank you for shopping with PrimeHairLuxury.

1. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Processing time is separate from shipping transit time. Custom or personalized products may require additional processing time.

2. SHIPPING TIMES

Estimated delivery times are displayed at checkout or provided with your order.

Delivery times are estimates and may vary because of carrier delays, customs processing, weather, holidays, high order volumes, or other circumstances outside our reasonable control.

3. SHIPPING COSTS

Available shipping methods and applicable charges will be displayed at checkout before payment.

Any free-shipping promotion is subject to the conditions displayed on our website or at checkout.

4. ORDER TRACKING

When tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may take some time to update after the carrier receives the package.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after processing has begun.

Additional shipping charges may apply if a package is returned because of an incorrect address, refusal, or failure to collect the package.

6. LOST OR DELAYED PACKAGES

If your order appears significantly delayed or lost, please contact PrimeHairLuxury with your order number.

We may open an investigation with the shipping carrier before issuing a replacement or refund.

7. PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, and the carrier.

Contact us promptly if the package remains missing.

8. DAMAGED PACKAGES

If your order arrives damaged, contact us as soon as possible and provide your order number together with clear photographs or videos of the package and product.

Please retain the original packaging while your claim is being reviewed.

9. INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees.

Unless stated otherwise at checkout, these charges are the responsibility of the recipient.

10. CONTACT

For shipping questions, please contact PrimeHairLuxury Customer Support through the Contact page on our website.