Terms of service

TERMS OF SERVICE

Last updated: August 11, 2026

Welcome to PrimeHairLuxury. These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms, our Privacy Policy, Return and Refund Policy, and Shipping Policy.

1. PRODUCTS

PrimeHairLuxury offers wigs, human hair products, bundles, closures, frontals, hair extensions, and related beauty products.

We make reasonable efforts to display product descriptions, colors, textures, lengths, and images accurately. However, minor variations may occur due to lighting, screen settings, styling, and the natural characteristics of human hair.

2. ORDERS

Submitting an order does not guarantee acceptance. We may cancel or refuse an order because of product availability, pricing errors, payment issues, suspected fraud, or incorrect customer information.

If we cancel a paid order before shipment, the applicable amount will be refunded to the original payment method.

3. PRICES AND PAYMENT

Prices shown at checkout apply at the time of purchase. Taxes, shipping fees, customs duties, or other charges may apply depending on the destination.

Customers must provide accurate billing and payment information and must be authorized to use the selected payment method.

4. ORDER CHANGES AND CANCELLATIONS

Cancellation requests may be submitted within 24 hours of placing an order, provided fulfillment, customization, or shipping has not already begun.

Changes and cancellations are not guaranteed once processing has started.

5. SHIPPING

Shipping times are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

Please review our Shipping Policy for additional information.

6. RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Hair products that have been installed, cut, washed, colored, bleached, chemically treated, or otherwise altered may not qualify for return.

7. INTELLECTUAL PROPERTY

All original website content, branding, product descriptions, graphics, photographs, and designs belong to PrimeHairLuxury or their respective licensors.

You may not reproduce, copy, distribute, or commercially use our content without permission.

8. PROHIBITED USE

You may not use our website for fraudulent, illegal, abusive, or unauthorized purposes, interfere with website security, attempt unauthorized access, or misuse our services.

9. THIRD-PARTY SERVICES

Our store may use third-party services for payment processing, shipping, analytics, advertising, and ecommerce functionality.

Those services may be subject to separate terms and privacy policies.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, PrimeHairLuxury is not responsible for indirect or consequential losses resulting from improper use, installation, coloring, bleaching, chemical treatment, or maintenance of hair products.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

11. CHANGES

We may update these Terms from time to time. Updated Terms will be published on this page with a revised date.

12. CONTACT

Questions regarding these Terms may be submitted through the Contact page on the PrimeHairLuxury website.